Refund and Returns Policy

KVG World Return Policy

At KVG World, we want you to shop with confidence. That’s why we offer a 5-day return window for eligible items. If you need to return an item, please contact us within five (5) days of delivery through any of our customer support channels, and we will guide you through the process.

How to Initiate a Return

STEP 1: Submit a Complaint

Contact us by:

  • Filling out the Return Request Form on our website, or
  • Sending an email to info@kvgworld.com

Please include:

  • Your order number
  • Clear photos of the item(s) showing the issue
  • A copy of your purchase receipt

STEP 2: Return Validation

Once your return request is reviewed and validated

  • You may be asked to ship the item to a specified address or await pickup by our delivery partner (if applicable)

All returns must be made within the 5-day window after delivery.

STEP 3: Resolution

After we receive and inspect the returned item, and confirm that:

  • It is in its original condition
  • The issue was not caused by misuse or external damage

We will provide a resolution either by:

  • Processing a replacement
  • Offering a store credit, or
  • Issuing a refund (see our refund policy)

Items Not Eligible for Return

The following are not eligible for return:

  • Items altered from their original state
  • Products with tampered or missing serial numbers or UPC codes
  • Items damaged due to misuse, drops, or water damage
  • Items without a traceable receipt
  • Opened or used items (unless defective on arrival)

Frequently Asked Questions

Q: How do I request to return an item?
A: Fill the return form on our website or email support@kvgworld.com with your order number and issue.

Q: Can I return an item outside the warranty period?
A: No. After the return window, warranty claims must be directed to the service center or manufacturer.

Q: Will you pick up my return?
A: For validated claims (wrong item, damage, defect), we may arrange pickup or advise you on where to ship the product back.

Q: Can I return an item if I change my mind?
A: Yes, but only for an exchange. No refunds for “change of mind” cases. You must select another item of equal or higher value.

Q: How long does it take to get a refund?
A: Refunds are processed within 10–14 business days after the return is validated.

Q: Can I return a product after 5 days?
A: No returns are accepted after 5 days unless it’s covered under a warranty claim.

Q: Do I need to return any free gift that came with the product?
A: Yes. Free gifts must be returned with the main product to be eligible for a full return.

Q: Why was my item returned to me instead of getting a refund?
A: If the item is tested and the reported issue is not confirmed, the return claim is invalid and the item will be sent back.

Return Policy Guidelines

  • You have 5 days from the delivery date to request a return for eligible items.
  • Returned items must include:
    • All accessories, manuals, and packaging
    • Original tags and seals intact
    • No personal locks or passwords on devices
  • For “change of mind” returns, refunds are not issued — only exchanges.
  • Items returned must comply with KVG World’s return policy to qualify for a refund or exchange.